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sebastian12's avatar
sebastian12
Explorer | Level 3
4 years ago
Solved

HP+Dropbox promotional offer activation problem

I recently bought a HP Envy 360 and signed up for the HP+Dropbox 100 BG promotional offer. I received the email saying it would be applied to my Dropbox account. But there was some confusion about the email address I used to sign up and I accidentally deleted that account. I signed up again with the same email but now I'm unable to see the offer or any way to activate it. What can I do to rectify this?

Plans
Promotions
Storage space
  • Megan's avatar
    Megan
    4 years ago
    Hi sebastian12, welcome to our Community! 

    As Mark said, if you deleted the account, then I'm afraid you also deleted the promotional space along with it. 

    I hope this clarifies.

8 Replies

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    4 years ago

    I'm afraid you've almost certainly lost the space - space is not transferable. If you deleted an account it also loses everything associated with it

  • sebastian12's avatar
    sebastian12
    Explorer | Level 3
    4 years ago

    Oh no! 😞
    I had a bad feeling that was going to be the answer I get but I was hoping there would be something I could do to salvage the situation. 

    Thanks for your reply Mark!

  • sebastian12's avatar
    sebastian12
    Explorer | Level 3
    4 years ago

    Is there no way to get in touch with someone @Dropbox who might be able to help with the situation?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    4 years ago

    Hopefully somebody from here will comment tomorrow - but, I've already seen them say this before. Space is not transferable at all - so it cannot be transferred from that old account

     

    Jay will hopefully pop up at some point

  • sebastian12's avatar
    sebastian12
    Explorer | Level 3
    4 years ago

    Okay, I'll keep my fingers crossed and wait for a while longer! Thanks anyway Mark.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi sebastian12, welcome to our Community! 

    As Mark said, if you deleted the account, then I'm afraid you also deleted the promotional space along with it. 

    I hope this clarifies.
  • jagut2002's avatar
    jagut2002
    Explorer | Level 3
    4 years ago

    Can you please help me set up the hp and Drop Box promotion?  It is a pop up on my computer "Get 25 GB of Drop space  for one year with  your new HP.  We are having trouble connecting. Please try again later to claim your Dropbox promotion."  thanks

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi jagut2002, I'd be happy to help! 

     

    Have you tried rebooting your device? If I were you, I'd also check to make sure my connection was working correctly, and had no issue. 

     

    If the same message persists, send me a screenshot, so I can have visual too. 

     

    Let me know more. Thanks! 

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