Forum Discussion

STUD69's avatar
STUD69
Explorer | Level 3
8 months ago

A new referral has been marked ineligible, even though my friend has a brand new computer.

Hello all, A friend of mine has purchased a new computer. I recommended them to install Dropbox and invited them to use my referral link. The link was sent to an email which was new and never had...
Error Messages
Referrals
Storage space
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hi STUD69. Before we continue assisting from our side, a quick reminder that our Community Guidelines are in place to ensure that our interactions remain inclusive and appropriate for everyone.

Having said that, your follow-up replies had been automatically marked as spam, but this has now been amended.

Now, since we need account-specific visibility, I'd like to reach out to the email address associated with your Community profile. If you'd like that too, let me know and I’ll get things started right away.

STUD69's avatar
STUD69
Explorer | Level 3
6 months ago

Thanks for the reply.
Please check my account details and see what is going on.
I have had numerous issues with not being credited for the referals that I make. This latest one is possibly the last straw.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey STUD69 - I've just sent you an email to have a further look internally, so please take a glance at your inbox and we'll take it from there.

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