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me105's avatar
me105
New member | Level 2
3 years ago

Cancelled sunscription, but storage is full

I cancelled my subscription in June since I no longer need Dropbox. I did not delete anything as I never saw anything that said I had to. However, I continue to get emails saying my storage space is ...
Delete
emails
Storage space
me105's avatar
me105
New member | Level 2
3 years ago

Thanks for responding. I wouldn't know What the excess files are. I remember when I stopped Dropbox, There was excess storage space, so it appears my files are still being uploaded. Please advise further.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey me105, if your account is over its quota, no new files could be uploaded to it.

 

However, you'll keep receiving these emails, as long as you're over quota.

 

You can login to dropbox.com and follow these steps to check the size of your files.

 

Then, you can download what you need to your computer and then delete it from Dropbox, to stop it from taking up your space.

 

In this page you can see how much space you're using in total and here are some ways that you can also gain some bonus space for your Dropbox.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

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