Forum Discussion

CatzrUs's avatar
CatzrUs
Explorer | Level 3
5 years ago

Can't use new Quicken code for 5GB storage

When I entered the code that Quicken provided Dropbox said I've already used that code.  Maybe I used that code in the past, but it was years ago for only 2G. This code is for 5GB, and since this is a new code and I just renewed my Quicken I feel I'm entitled to it. But I can't figure out how to get it. The bot is completely useless! How do I get Dropbox to accept my new code and get my 5GB?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    You can typically only claim a particular type of promotion once. If you've claimed a Quicken bonus in the past, you'll likely be unable to claim another one. As far as I know, the Quicken bonuses have always been 5GB, while 2GB is what you get when you open a free Dropbox account.

    • CatzrUs's avatar
      CatzrUs
      Explorer | Level 3

      Thank you Rich. So apparently I have never used a Quicken code then. I must've gotten the 2 GB when I opened my Dropbox account. So what do I do now?

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff

        Hey CatzrUs!

         

        Out of curiosity, do you see any entries for a Quicken promotion from your Plan page here? It will be under the "Earn more space" section, you may need to click the option "View more earned space" underneath to see all entries.

         

        Hope this helps!

  • jb202009's avatar
    jb202009
    New member | Level 2

    When I enter the code that Quicken provided it says I have already used a code of this type. I checked troubleshooting suggestions and looked at my plan/account/promos and I've never used a Quicken code before. I checked the community help and another individual was encouraged to log a ticket but the link provided put me in a loop without a solution. Can you please help me to figure this out?

  • Araerydan's avatar
    Araerydan
    New member | Level 2

    If Dropbox says you've already used the code, you might have used it in the past, even though it was for 2GB storage. However, since you have a new code for 5GB, it's understandable that you feel entitled to it. In a situation like this, reaching out to Dropbox customer support is your best bet. They have the expertise to assist you in resolving the issue. Explain the problem and provide them with the details of your new code. They should be able to guide you through the process of redeeming the 5GB storage. On another note, if you were concerned about electromagnetic radiation back then, you could have explored EMF clothing. They offer clothing designed to protect against EMF exposure. It might have been worth looking into for added peace of mind.

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