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Deleted everything, still over quota.
I downgraded to Dropbox Basic since I haven't been using Dropbox at all lately. I've deleted everything from my Dropbox, but I'm still showing as exceeding my limit. I've looked everywhere in my account using the web portal just to make sure I can find any and everything, and there's nothing remaining in my account (I downloaded everything prior to deleting). I even looked in the Dropbox folder on my Mac, and it's showing 0 items. When I go into my account through the web, it shows 6.1 GB of "Backup" but when I go to the DropboxBackup, there are no backups there.
I was visiting the backup page online. When I went in to get a screenshot, magically a backup appeared. It took a lot of work, but I managed to get the backup (which I never needed) deleted.
I think I'm good to go now.
12 Replies
I was visiting the backup page online. When I went in to get a screenshot, magically a backup appeared. It took a lot of work, but I managed to get the backup (which I never needed) deleted.
I think I'm good to go now.
- Megan
Dropbox Community Moderator
Hey SeminoleSquirrel, welcome to our Community!
Our Backup feature is what usually takes up quota for users in a similar situation, so that's what I also had in mind since you've deleted everything else.
Can you clarify if you're visiting your backup page online when checking for active ones? Is this page empty? If not you should be able to delete any active backups, and free up your account's quota.
I'll be waiting for your updates!
