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Deleted files but shared files are still there
I was notified two days ago that my storage space was full in my Basic account, so I copied some files to a memory stick and then deleted them from my Dropbox; however, my storage is still showing as full with the majority of it being 'shared files.' How can I get rid of these shared files in my storage and free up space? And no, I'm not using the backup feature and have no files in backup.
First I unshared them, then I removed them by transferring them to a memory stick. Once I removed my access from them, the storage automatically updated and showed me that the storage was now being taken up by a regular file and not a shared one.
This was the last thing I could do, so I found myself with no alternative but to upgrade my account and increase the storage that way. The lodge is paying for it, anyway; I was just trying to save them some $$$.
Thanks for the help!
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- Megan
Dropbox Community Moderator
Hi Dentsville Masonic Lodge, thank you so much for the screenshots!
I can see that one of these shared folders takes up 3GB of space. I can also see from the All files page on the side, that this folder is still visible in the account.
Have you tried to remove it using the steps I mentioned above in this thread? Did you have any problems when trying to do so?
Prior to receiving your reply I removed those three files from the Shared page, and they're showing on my Home page now with access by "only you." So far my storage is still showing that I'm over; how long does it take for Dropbox to update?
- Jay
Hi Dentsville Masonic Lodge, the storage should be updated immediately. If it isn't, then it means that your account is still overquota.
When you say you removed them from the shared folder, did you delete them entirely, unshare the folder, or moved them to a private Dropbox folder instead?
First I unshared them, then I removed them by transferring them to a memory stick. Once I removed my access from them, the storage automatically updated and showed me that the storage was now being taken up by a regular file and not a shared one.
This was the last thing I could do, so I found myself with no alternative but to upgrade my account and increase the storage that way. The lodge is paying for it, anyway; I was just trying to save them some $$$.
Thanks for the help!
