Dropbox is full but I have no files

Hey lemonbird, sorry to hear you're having issues with this.

Can you follow these steps and let us know if they helped? 

1. Navigate to your backups page
2. Click on Show deleted backups
3. Select your backup and click on permanently delete
 

This should help get back your space. 

I keep getting this error message when trying to open the dropbox app on my mac. I have posted the error information below. Any help would be greatly appreciated. Thanks!

bn.BUILD_KEY: Dropbox
bn.VERSION: 172.4.7555
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: 45ce8c67-c847-5c1e-a7fe-884b5032b7dc
pid: 48114
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='******', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Dana ******', pw_dir='/Users/dana******dalrymple', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='******', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Dana ******', pw_dir='/Users/******', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '******', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '******', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/******'
appdata: '/Users/******/.dropbox/instance1'
real_path='/Users/******/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/******/Library/CloudStorage/Dropbox'
real_path='/Users/******/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/kp/f4_34vtx12xgkwg3ld9c3b5m0000gn/T'
real_path='/private/var/folders/kp/f4_34vtx12xgkwg3ld9c3b5m0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 5219, in _setup_root_for_account
File "dropbox/sync_root/helpers.pyc", line 511, in get_root_for_account
File "dropbox/foundation/futures/basic.pyc", line 857, in result
File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/b0c84f9f-5291-4965-93a5-02b1a1405290’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/b0c84f9f-5291-4965-93a5-02b1a1405290’.}

Hi lemonbird, let's jump right into this! 

Can you please quit the desktop app, reboot your computer and then relaunch the Dropbox desktop app again?

Keep me posted!