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Forum Discussion

kalebseaton's avatar
kalebseaton
Helpful | Level 5
3 years ago

Dropbox is taking up all of the space on my harddrive

Dropbox is killing me. I have 2TB of space on my laptop, Dropbox is taking up almost 700gb of it, despite all of my files being set to Online Only. I've also followed the steps suggested by other use...
desktop
Error Messages
Mac
Storage space
sync
rls3800's avatar
rls3800
Explorer | Level 3
2 years ago

Thanks Hannah, I think we're on the right track. What you're telling me is once I checked that box then only new files from that point on went only to the cloud. If that's right, then all the files that went to the cloud previous to my checking that box are both on the cloud and my PC. Therefore I have to indicate on the rest of my data that I only want it backed up to the cloud from now on. If I've got that correctly, in which "entire" Dropbox folder do I select that? Once that's done I'll have more questions about cleaning up the many Dropbox folders on my PC that would appear to have local duplicates of my backup data. It's a mess... just wish Dropbox had a phone connection available for us lowly home users. I need someone to remotely share my system and help me straighten this all out. Anyway, thanks much for the start of what I'm sure will help.

for-Or's avatar
for-Or
New member | Level 2
8 months ago

they will share screen with you but you'll have to communicate through a different chat window and thats a real mess. and when the'll ask you to attach a screenshot you're chat is going to crash and they'll disconnect the screen share and your only option is to start a new chat with a different rep... 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hi for-Or - thanks for taking the time to share your experience with us and sorry to hear about the issues you had with the chat option too.

    I was able to locate your active support ticket in our system and passed your comments on to the agent who's handling your case. I can see that they replied to you there a little while ago, so please have a look at your inbox for their message in order to continue troubleshooting. 

    Let me know if you'd like to ask or add anything else in the meantime. 

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