Dropbox says I'm over-capacity, but I only see a few files, and nothing in Backup. Where are they???

Hi ssinberg, I'd be happy to help!

Have you checked to make sure that you don't have any shared content, that might be taking place in your Dropbox account?

Also, what does your plan page report? Feel free to attach a few screenshots of what you see there.

Let me know more!

I am having the same problem. I want to delete some files but can't find my files.

Ed Hiers wrote:

I am having the same problem. I want to delete some files but can't find my files.

You don't appear to have any (or very few) personal files in your account (it shows 0 bytes). All of your files appear to be from shared folders. You can locate your shared folders on your Sharing page. Refer to the following help article for information on removing them.

• https://help.dropbox.com/share/leave-shared-folder

I keep getting messages that I was ovr capacity. I only had 1 file that was less than 1 GB. I deleted it and it still says that there is 1.23 GB of files. There is nothing stored. There are no shared files. No photos. Why is it saying that I have over a GB of files?

Yes, my predicament is the same. And while this community seems very helpful, it would be GREAT to have a LIVE Dropbox person available to go through my files with me online, and see where the 'bodies' are buried. 

Agreed. It is beyond frustrating to not be able to get actual support from a person. Even email from a Dropbox support person would be better than their robohelp. The community has not been helpful at all.

Hey kingfisherman, I hope you're doing well!

Have you checked your account's plan page, sharing tab or your Backup to see what they report?

If so, would you mind sending over a few screenshots in order for me to have a visual too? ssinberg I'd also to love to see some screenshots from your end to, just so I can guide you with a better sense of direction.

Keep me posted, and we'll take it from there!