Forum Discussion

maseoane's avatar
maseoane
New member | Level 1
10 months ago

Dropbox says my storage is full, but it is not.

DropBox is saying that my Dropbox is FULL (3.9GiB) and in reality, my Dropbox is EMPTY!!! not even deleted items...
Dropbox Basic
Quota
Storage space
Rich's avatar
Rich
Icon for Super User II rankSuper User II
10 months ago
maseoane wrote:

DropBox is saying that my Dropbox is FULL (3.9GiB) and in reality, my Dropbox is EMPTY!!!

Have you checked your Backups page? Also, take a screenshot of your usage as shown on your Plan page and post it here. Be sure to mask any private information, if any. It should look like this:

 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!