Forum Discussion

ATapio's avatar
ATapio
New member | Level 2
4 years ago

dropbox says "not enough space" even though I have 2 GB and only 1 file with 35kb is saved :/

Hello, I cannot understand why dropbox says "not enough space" even though I have 2 GB and only 1 file with 35kb is saved. This is the first time since many years that this happens. 😕 Thank you ...
Error Messages
Storage space
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey ATapio, sorry to hear about this.

Could you please clarify where exactly are you seeing this message or send us a screenshot so that we can have a visual too? Is it on the desktop app perhaps or our website?

Thanks a bunch, Andi. 
HK5's avatar
HK5
Explorer | Level 3
4 years ago

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey HK5, thanks for the screenshot, but I'm afraid it isn't giving us much to go on.

     

    Can your check your plan tab, to see if any of this space is taken up by shared files?

     

    Also, is it possible that you enabled our backup feature at some point?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!