Dropbox uses a ton of hard drive space despite most files being online only

Hey hunterandsarah! If the update you’re referring to is the Dropbox for File Provider one, then it’s expected behavior indeed that the cache folder will no longer be visible on the desktop app, even if you choose the option to see hidden files on your computer.

Is it OK, if we log a ticket for you though? This way, our team can double check if there’s a possible workaround you can try in this case.

This was a known workaround for a long time. But since the big Dropbox update earlier this week, the hidden cache file is no longer visible in the Dropbox folder. We used to have to delete the cache file almost daily when doing lots of culling and editing of files within Dropbox. Now my mac is basically out of storage, but I can't just delete the cache folder, because I can't find it. Help!

This is an old thread.  The issue has been resolved.  Thanks!

Hi Unknown abstracts, could you attach a screenshot showing the files and folders in your Dropbox folders with the sync icons visible?

Hi Nancy,

Thank you for following up 

Please find those screenshots below

Hi from me too, Unknown abstracts! Just to clarify, did you set your entire Dropbox folder as online-only? 

Can you right-click on the Dropbox folder now, go to “Get info” and send me a screenshot of the next window you’ll get?

The dropbox version is v211.4.6008. and Online-only is enabled.

Thanks, Unknown abstracts.

And the Dropbox version?

Also, is the "online-only files on Mac" setting enabled here?

Hi Hannah,

Thanks for replying. My computer OS is macOS ventura 13.5.2. The dropbox syncing is up to date.

Sorry to see that you're having this issue, Unknown abstracts.

What is your computer's OS and version?

Also, what's the version of the Dropbox app and the sync status at the moment?

You can see this info by hovering over your Dropbox icon.