Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

EHrl-789's avatar
EHrl-789
Explorer | Level 4
2 years ago

Dropbox wrongly says my Basic account is over the quota limit.

My Basic Account DID exceed the 2GB limit. I promptly reduced contents to 477 MB. There are NO BACKUPS taking up space. I am STILL getting reminders that my Account is full. I have screenshots ...
Dropbox Basic
Error Messages
Storage space
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Can you post screenshots? 

 

What about www.dropbox.com/backups ?

 

Also are you in any Shares? They stop syncing as soon as its over quota SO if somebody added a load of data to one of them it wouldnt sync to your account if it took you over the say 2gb but WOULD use up quota and stop syncing. 

EHrl-789's avatar
EHrl-789
Explorer | Level 4
2 years ago

Thanks again, Mark.

My account has not become involved in any 'Shares' or Team work of any kind. 

I do my sharing etc. on a different platform.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey EHrl-789. To look into this further, we’ll need a screenshot of what you see here, as a first step. 

     

    You can click on the following button to post it here: 

     

    • EHrl-789's avatar
      EHrl-789
      Explorer | Level 4
      2 years ago

      Thanks so much, Nancy. Great to get some contact directly from Dropbox Support.

      Am attaching just the screenshot you've asked fr, but I have some others if you still need them!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey KOIN, let's jump right into this! 

     

    The first thing I'd like for us to check is your sharing tab to see the content you have there and your plan page as well. 

     

    Have you also checked your Backup tab to see if you have the feature enabled? 

     

    Let me know more!

    • KOIN's avatar
      KOIN
      New member | Level 2
      2 years ago

      Hi Megan, thnx for your swift reaction.  Please see both pintscreens below :

       

      • KOIN's avatar
        KOIN
        New member | Level 2
        2 years ago

        And you were right about the back up tab.

        It showed a 1.3 GB amount of files (which I have never enabled... but anyway)

        I have deleted those now. 

        Hopefully we can move on from here safely.   

    • EHrl-789's avatar
      EHrl-789
      Explorer | Level 4
      2 years ago

      Thank you, Megan & Koin,

       

      Herewith screenshot of may Sharing tab ('Fraid I had forgotten all about it!)

      However, the two files in it add up to only about 706MB

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey EHrl-789 - thanks for the screenshos! 

         

        When did you receive the last email notification about being over or near your account's quota limit? 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Awesome news KOIN!

     

    Yeah, it seems that your Backup was taking up a lot of your account's quota.

     

    If you need anything else, don't hesitate to let me know! 

    • KOIN's avatar
      KOIN
      New member | Level 2
      2 years ago

      Thank you for pointing me in the right direction  !

       

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!