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EHrl-789's avatar
EHrl-789
Explorer | Level 4
2 years ago

Dropbox wrongly says my Basic account is over the quota limit.

My Basic Account DID exceed the 2GB limit.

I promptly reduced contents to 477 MB. There are NO BACKUPS taking up space.

I am STILL getting reminders that my Account is full.

I have screenshots to illustrate everything.

All this is immensely frustrating and time-consuming.

Please what can I do? Whom can I email in Dropbox to explain everything?

 

Dropbox Basic
Error Messages
Storage space

17 Replies

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  • KOIN's avatar
    KOIN
    New member | Level 2
    2 years ago

    Thank you for pointing me in the right direction  !

     

  • EHrl-789's avatar
    EHrl-789
    Explorer | Level 4
    2 years ago

    Thanks so much, Nancy. Great to get some contact directly from Dropbox Support.

    Am attaching just the screenshot you've asked fr, but I have some others if you still need them!

  • EHrl-789's avatar
    EHrl-789
    Explorer | Level 4
    2 years ago

    Thank you, Megan & Koin,

     

    Herewith screenshot of may Sharing tab ('Fraid I had forgotten all about it!)

    However, the two files in it add up to only about 706MB

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey EHrl-789 - thanks for the screenshos! 

     

    When did you receive the last email notification about being over or near your account's quota limit? 

  • EHrl-789's avatar
    EHrl-789
    Explorer | Level 4
    2 years ago

    Thanks, Walter.

    The answer is: 21 July '24.  Have sent you screenshot of the reminder.

    Regards, É.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi again, EHrl-789! Thanks for all the screenshots. 

     

    It may take some time for the emails to stop coming in from the moment you've deleted your files from Dropbox (which I understand happened on the 07/18).

     

    Are you seeing anywhere else on your Dropbox account that you’re currently over-quota?

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