Forum Discussion

benhen31's avatar
benhen31
Explorer | Level 4
2 years ago

Email telling me I'm out of space and syncing has stoped, but I'm not.

I keep getting an email every few days telling me I'm out of space and syncing has stoped, but I'm not, and it hasn't.

Dropbox works as normal, but I keep getting the e-mails. What gives?

 

Screenshot of space remaining in my profile:

 

Screenshot of e-mail:


The e-mail is genuine and not, like I first thought given I know I'm not out of storage, a scam. Links go to the proper dropbox domain etc.

 

What gives?

 

Thanks,
Ben.

Quota
Storage space

13 Replies

Show More
  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi everyone,

     

    We wanted to let you know that the data has been correctly updated.

     

    As a result, this issue will no longer occur.

     

    If you have any further questions or need assistance, feel free to reach out. 

     

     

  • benhen31's avatar
    benhen31
    Explorer | Level 4
    11 months ago

    Hi,

    I'm the OP.
    Just to let you know, I'm now starting to get these e-mails again this week after a good run of not getting them for a few months. Whatever Dropbox did behind the scenes has been undone!

    Plenty of space left in my dropbox (4.5gb still available) but every morning I get the e-mail warning I'm full.

    Yes; it's the correct account. Yes; it says I have plenty of free space on the web interface.

    Thanks.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey benhen31, thanks for bringing this to our attention.

    We've passed your feedback along to our team and if your account isn't over its quota, please disregard these emails.

    Sorry for any inconvenience.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!