Forum Discussion

NikkiFreer456's avatar
NikkiFreer456
New member | Level 1
10 months ago

Error that I've run out of space when trying to open a folder shared with me

I have just tried to open a folder that has been shared with, and it automatically brings up the upgrade window, stating that I have run out of space. But according to the details in my account, I am...
Error Messages
Shared Folders
Storage space
Rich's avatar
Rich
Icon for Super User II rankSuper User II
10 months ago
NikkiFreer456 wrote:

I have just tried to open a folder that has been shared with, and it automatically brings up the upgrade window, stating that I have run out of space.

If you receive that message while trying to accept a shared folder, then the folder is larger than the space available in your account. There's no other explanation.

Verify the size of the folder with the person that invited you, and compare that to the space available in your account. Be sure to look at your usage as shown on your Plan page, and share a screenshot of it here. It should look like this:

If you're unable to accept the folder due to it's size, you'll either need to upgrade your account or ask the sender to send you a view-only shared link so you can view and download the content as needed.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!