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Forum Discussion

you-mortgage's avatar
you-mortgage
New member | Level 2
3 years ago

Family plan member space appears to be full

I'm a member of the family package. I keep receiving messages saying my Dropbox storage is almost full and need to upgrade. But our package has plenty spaces.
Dropbox Family
Quota
Storage space
Liz63's avatar
Liz63
Explorer | Level 3
3 years ago

Hi Megan

 

Thanks for the follow up! 

 

Upon checking the accounts page it says I'm on a basic plan.  My boss (who owns the account) has added me to his Family Plan account.  However, it hasn't updated the storage to allow me to upload documents.  I can access Dropbox, I just can't upload anything due to lack of storage.  

 

Are you able to advise what settings he needs to change to enable storage for me?  

 

Many thanks. 

Liz63

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Liz, happy Monday!

 

If the family manager has invited you to the Family plan, using a specific email address, you'll need to either create a Dropbox account under that address, if it doesn't already exist, or make sure you're signing in to the correct account, that's using that address.

 

If you're currently signed in to an account that shows as a Basic free one, then you'll need to sign out of it and then sign in to the one that is actually invited to the Family.

 

I hope that makes sense!

  • Liz63's avatar
    Liz63
    Explorer | Level 3
    3 years ago

    Thanks Hannah.  

     

    I've just logged into Dropbox using a specific email address that I provided to my manager so he can link me into his plan.  I'm still getting the same message to upgrade for more space.  

     

    Is there another setting he needs to tick off in the set up to ensure I have space available to me? 

     

    Thanks 

    Liz63

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      3 years ago
      Liz63 wrote:

      I've just logged into Dropbox using a specific email address that I provided to my manager so he can link me into his plan.  I'm still getting the same message to upgrade for more space.

      Are you sure you were invited to join the family plan, and not just invited to a shared folder? The latter wouldn't increase the space in your account. It would only allow you to access the content in the folder, if you have enough space to join the folder.

      • Liz63's avatar
        Liz63
        Explorer | Level 3
        3 years ago

        Rich I can see all the family members in the group.   Is it just a simple 'add a new person to the Family Plan'?  Or are there other settings they need to check off? 

About Storage Space

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