Forum Discussion

GregP1's avatar
GregP1
Explorer | Level 3
10 months ago

Finding it impossible to earn space from successful referrals

Dear Dropbox, The last few times that I have referred a friend to Dropbox by directly emailing the link that I originally obtained from Dropbox, they have installed the app and acknowledged their em...
Dropbox Basic
Referrals
Storage space
GregP1's avatar
GregP1
Explorer | Level 3
10 months ago

Hi Walter.

Thank you for getting back to me. Yes - I did check my referrals page. My early referrals are there, but not the recent one. I'm only up to a total of 6.25Gb. I talked my latest referral through the installation and verification on the phone, but still nothing appeared...

All the best,    Greg 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    I see, thanks for checking that for me, Greg. Would it be OK if I reached out via email to have a further look internally? 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        10 months ago

        Hey GregP1, I just reached out to you, so we'll look further into this over email.

        Thanks!

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    10 months ago
    GregP1 wrote:

    I talked my latest referral through the installation and verification on the phone ...

    They're installing Dropbox on a unique computer, or their phone? Unless it's changed recently, mobile devices don't count for referrals. It needs to be installed on a computer that has never had Dropbox installed on it before.

    • GregP1's avatar
      GregP1
      Explorer | Level 3
      10 months ago

      Hi Rich,

      Thanks for posting a reply. Sorry if that was unclear - what I meant was that I had a phone conversation with the person to whom I sent the referral link, and I guided them through the process of downloading the installation file (to their laptop), running it and verifying their email address.

      Cheers,   Greg

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