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conalwn's avatar
conalwn
Helpful | Level 5
3 years ago
Solved

Getting a 'not enough Dropbox space' error, when I have plenty of space

Everyday I get this (see screenshot) on Mac Os when connecting any device to sync photos. "Not enough dropbox space" - Mac - But I have PLENTY of space.. and I see it on both of my macs but not my iphone (which indicates to me a poorly written client on mac).

Resolution: sign out and sign in again.. but that means setting up my profile again each time, choosing locations, and closing badges, and so on and so on - and this take a lot of time..  What's the real fix or workaround here? And why haven't dropbox fixed it.

Why on earth would I buy an upgraded plan when something as simple as this fails to function correctly..

Other tests I've tried: complete uninstall / reinstall.

 

desktop
Quota
Storage space
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi conalwn,

     

    I'm happy to hear that everything is back in working order! It's possible that your cache wasn't properly clearing upon signing out and back in, which is the usual operation that would clear out the cached files causing this error message. This problem seems to have resolved itself while we were investigating.

     

    For anyone else receiving this error message, sign out, then sign back in to clear your cached files. If that doesn't work, please let me know and we can take a deeper look!

     

    Regards,

    Ben

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  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi conalwn,

     

    Thanks for following up. I'll pass this information onto the appropriate team and let you know when I have an update.

     

    Regards,

    Ben

  • conalwn's avatar
    conalwn
    Helpful | Level 5
    3 years ago

    Thanks BenDBX 

    To confirm successive reboots and restarts result in the same behaviour.

  • conalwn's avatar
    conalwn
    Helpful | Level 5
    3 years ago

    BenDBX ... this is getting a bit silly now - see screenshot.

    We have over 6GB of space in the dropbox, >500GB of HDD space and can't import 1.2GB.

    Did the devs have any luck?

     

     

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi conalwn,

     

    Thanks for your patience. Information from large uploads can be stored within the app. You may have already attempted this, but you can try signing out and signing back in to clear any data stored within the app.

     

    Can you confirm the device that you're using? The team member I'm in contact with is requesting this information to assist further.

     

    Regards,

    Ben

  • conalwn's avatar
    conalwn
    Helpful | Level 5
    3 years ago

    Hi BenDBX 

    The sole way I get back to a synching state is by signing out and signing in again 🙂

    But the issue is only temporarily resolved and it generates a lot of work.

    I'm executing Mac client v184.3.6480.

     

    Thankyou!

     

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi conalwn,

     

    Thanks so much. I've passed all of this information onto our engineering team. I will update you when I know more, or if we need any additional information.

     

    Regards,

    Ben

  • conalwn's avatar
    conalwn
    Helpful | Level 5
    3 years ago

    Thanks BenDBX 

    It's really funny - I'm at 3% usage of 7 gig and Dropbox says 'importing 300 MB of photos will fill up your dropbox'.

    The math is definitely off here!! 🙂

  • conalwn's avatar
    conalwn
    Helpful | Level 5
    3 years ago

    I've not seen this issue for a number of days now.  I think the issue may be fixed.

    Thanks for your work on this.

    What was the fix?  Thanks BenDBX for your help.

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi conalwn,

     

    I'm happy to hear that everything is back in working order! It's possible that your cache wasn't properly clearing upon signing out and back in, which is the usual operation that would clear out the cached files causing this error message. This problem seems to have resolved itself while we were investigating.

     

    For anyone else receiving this error message, sign out, then sign back in to clear your cached files. If that doesn't work, please let me know and we can take a deeper look!

     

    Regards,

    Ben

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