Getting a 'not enough Dropbox space' error, when I have plenty of space

Yep - not solved.  the problem is back BenDBX 

So... next support question. What application does dropbox recommend as the best alternative to dropbox?

Hi, Ben.  I have been getting the dropbox full error for a long time now.  I deleted everything, signed out and in again and still it says full.  I restored some of the files I deleted although it still shows full regardless of what I do. Cleared cache, nothing changed.  I never used to have this problem until recently for years of using the free dropbox.  What can I do to solve this problem and see what space I actually have?  In the past I had plenty more than what I have now and it never showed full.

Hi conalwn and keemao,

Thanks for letting us know this is still ongoing. I've flagged this to our engineering team so that we can take another look. I'll follow up shortly if we need to reach out for any account-specific troubleshooting.

Regards,

Ben

Thanks BenDBX 🙂

Hi Ben,

I upgraded my dropbox account on November 10th from Basic to Dropbox Plus. I keep getting a message saying I have used all my space which is incorrect. I have logged out and in again but I'm still getting the message. Any advice?

Thanks Patricio  - I agree - but I tried freeing up space, and I did actually start by asking if this was an attempt to drive me on to a plan where I'm paying for additional space.  But the thing that doesn't give me confidence is that newly paying members also see this issue so it looks far more like a bug.  And I'm aware dropbox aren't especially rooted in fixing those issues right now.  It could be that they are encouraging users to move to a different platform, rather than turfing them off.

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conalwn wrote:

Thanks Patricio  - I agree - but I tried freeing up space, and I did actually start by asking if this was an attempt to drive me on to a plan where I'm paying for additional space.  But the thing that doesn't give me confidence is that newly paying members also see this issue so it looks far more like a bug.  And I'm aware dropbox aren't especially rooted in fixing those issues right now.  It could be that they are encouraging users to move to a different platform, rather than turfing them off.

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If you are getting a message saying its too big then its too big - this has ALWAYS been the case (correctly). However, the wording on it is a bit rubbish as if it says you need 3gb of space, for example, that means 3gb MORE not an account with 3gb in it - so actually its possible a free account may never ever be able to accept it if there total account limit is say 2gb. It doesnt say that either, unfortunately. 

The only time quotas have been off on the website is if people have used backup: www.dropbox.com/backups

Hey Mark 

You've missed the first few thread entries that detail the issue.

I can completely clean out my entire dropbox on mac so that I have 8GB available.

I plug in iphone to import, say, 200MB of photos and I get 'out of space' on the mac client.

Yet if I sign out of the account on mac, and then back in again, the import will work.

And signing out and in again everytime I attach my phone to my mac is not a workable solution.

Hi conalwn and keemao,

Thanks for your patience while we looked into this. I've been informed that this requires an account-specific solution in running a terminal command. Would you mind if I reached out to you via email to provide you with the information you need?

Regards,

Ben