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Forum Discussion

Joweir A.'s avatar
Joweir A.
Explorer | Level 4
3 years ago

Getting emails warning me my files will stop syncing due to full storage but I have a TB remaining

I'm getting these emails saying my storage limit has been exceeded but my account is only 50% full. I emailed Dropbox Support but they referred me here (even though I have a Plus account). Is any...
Dropbox Plus
emails
Error Messages
Storage space
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Jotga!

 

What you could do is share the files with the paid account and then you can simply remove your access to the files from the free one and continue sharing through the paid one.

 

I hope that makes sense, but let me know if you need clarifications!

  • Jotga's avatar
    Jotga
    Explorer | Level 4
    3 years ago

    Thank you. The free account has my preferred email address associated with it. If I share files with my Plus account, then delete the free one, will my Plus account retain those files?

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