Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
John W.87
8 years agoNew member | Level 2
How to free up space in your Dropbox account
I've unshared many folders, permanently deleted lots of files but dropbox still reports that it is full. How can I free up space? I've already followed dropbox instructions with no results
Permanently deleting files isn't needed to clear space. Simply deleting them is enough. Files in the Deleted Files section do not count against your storage quota.
If Dropbox is saying your account is full, then it's still full. You need to remove enough files to bring your account back below your quota before that message will go away. It could be that you're still a member of a large share that just keeps filling your account as you make more room.
You can verify your storage usage on your Account page. It will show you a breakdown of what's using your storage (regular files, shared files, etc.), which hat may help you identify files that you can remove to free up some more space.
135 Replies
Replies have been turned off for this discussion
- peyman2006 years agoNew member | Level 2
Great!
- amymsusi6 years agoNew member | Level 2
im looking on my account page but cannot see anywhere it tells me how much space I have. I'm having the same issue. I was told I didn't have room so I deleted 500 cell phone quality images and 20 RAW files and I'm not on anyone else's shared files. It's been a week so it's updated, and still I'm told it's too full. If those fit, why wouldn't one cell phone quality image fit??
- Lusil6 years ago
Dropbox Staff
Hey amymsusi, welcome to the Dropbox Community.
Could you have a look at your Plan tab and let me know what it reports?
Looking forward to hearing back from you!
- Tim B.46 years agoHelpful | Level 5
If I look at the size of the dropbox folder on my PC ist is 1.5GB yet when I look at my account on Dropbox.com is shows 169GB... Is there a delay between the time I delete files/folder and it is refiected in my storage consumption report?
- TT UTE6 years agoNew member | Level 2
i have a paid subscription, been saying its getting full over the last few weeks, so I deleted a heap of gear yesterday, estimate 1 third of capacity now this morning its saying sycing has stoped until you upgrade. It appears that its trying to con you into upgrading.
- Tim B.46 years agoHelpful | Level 5Of course is
- TT UTE6 years agoNew member | Level 2
how do I talk to somebody? I really cant affort to be let down:(
- Tim B.46 years agoHelpful | Level 5Good luck.
- Maricica6 years agoExplorer | Level 4How can I free up spece?Thank you!
- Tim B.46 years agoHelpful | Level 5
I finally gave up and just created a new account copied the 500MB of files I needed into it and left the old account sit dormant. If they make it this hard it is merely a ploy to try to get you to sign spend $120.....
About Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!