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Forum Discussion
I can't access my Dropbox files as the "Upgrade your plan" prompt keeps appearing.
When I log into Dropbox I see the home screen for about 3 seconds then the "Upgrade your plan" screen appears. I select basic plan again and then it reloads the home screen and about 3 seconds later it again loads the "upgrade your plan" screen and forever cycles through this process. I can't get into my documents. I only have about half a gigabyte of space used. this is so stupid.
16 Replies
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Like I said before. Now there is no follow up and no solution. The free option is broken and a scam. Only way to unlock things is to get a paid version...
- Hannah
Dropbox Community Moderator
No worries, Noleafcloverx, just get back to my email, and we'll investigate this further internally.
Thanks.
Nevermind, its still doing it...
- As a note I deleted Dropbox off my phone and now I no longer have the problem. I keep an eye on it, but that may have been the issue.
- Hannah
Thanks for trying, Noleafcloverx.
I just emailed you to the address associated with your Community profile and we'll continue investigating there.
Thanks.
This did not work either.
- Walter
Thanks for clarifying that for us Noleafcloverx
As a last step, could you try logging out of your account and then back in and let us know if you still get the same results?
If the issue persists, we'll reach out via email to investigate further.
- Clearing cache and cookies did not work.
- Megan
You have a great point there, but maybe it has to do with a browser's bug or the cache there Noleafcloverx.
In any case, I want to rule it out entirely but if this doesn't work either, we'll troubleshoot further.
- I'll try it, but if that was the case, why would it do it on 3 separate computers?
