Forum Discussion

HailAlistair's avatar
HailAlistair
Helpful | Level 5
3 years ago
Solved

I copied a huge folder → space used has not gone up

I copied a huge folder from the web interface. The space used in Settings/Plan has not gone up (both on the web and the apps). Do server-side copies not take additional space like on the Mac (with...
dropbox business
Quota
Storage space
  • HailAlistair's avatar
    HailAlistair
    3 years ago

    It was delayed. It updated now. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi HailAlistair, thanks for bringing this to our attention.

 

Could you clarify what you mean by 'copied a huge folder'? 

 

Did you download it to your computer, copied it to another account, duplicated it on your account, or something else?

 

This will help me to assist further!

  • HailAlistair's avatar
    HailAlistair
    Helpful | Level 5
    3 years ago

    I went to dropbox web, selected the huge folder, right-clicked, clicked "Copy", selected a destination in my Dropbox, pressed "Copy", waited for the copy to finish, checked from the admin "Content" page that the size and number of files were the same as the original, they were. 

    So I then checked how much storage I had left after the copy, but the "Used Space" has not changed, both in Settings/Plan on the web, or in the apps.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Did you change the sharing permissions of either folder?

      • HailAlistair's avatar
        HailAlistair
        Helpful | Level 5
        3 years ago

        No.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!