We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

Nzilani's avatar
Nzilani
New member | Level 2
2 months ago

I had 25 GB of space but now it looks like I only have 2 GB

Hi Dropbox community, I’m posting here as I got a very strange email telling me that I was 254% (or close to that number) over my storage limit. I found this odd but when I went to go check my Drop...
Notifications
Storage space
Roga41's avatar
Roga41
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Good day to you Nzilani, 

In regards to your claim that you have had 25GB space that suddenly went down to 5GB, May I know if you obtained the 20 GB as a promotion other than the referral you earn from friend invitations? As , referral bonuses are deemed permanent and does not have any expiration , so it could be that the 20 GB you have had must be coming from promotions that has a certain expiration , usually 1 year . To be able to check on the total bonus space you earned from referrals, you can click this link :  https://www.dropbox.com/account/referrals  and here is a sample screenshot for your reference :  

Hope this helps. :) 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!