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LizaLove's avatar
LizaLove
New member | Level 1
10 months ago

I have deleted all of my Dropbox files and my account is still over-quota.

I have deleted all of my Dropbox files and my account is still over-quota. How can this be corrected? I have deleted all files I can see online and on my desktop and yet I am still over capacity. ...
Error Messages
Quota
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hi there, LizaLove thanks for posting here!

Can you also send me a screenshot of the message you see when hovering your mouse over the little "i" next to Replay, when looking at your account's storage? 

I'm asking, because based on this Help Center article, Replay files count against your storage space, so it would explain why your account is over its allocated quota.

Keep me posted, and we'll take it from there!

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