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Forum Discussion

bnehring's avatar
bnehring
New member | Level 1
11 months ago

I lost 3GB of storage after my account was supposedly converted back to Basic.

Hi, I've had a Basic plan with 10.4GB of storage for years. I got an unexpected email yesterday saying I'm "back on Dropbox Basic" because my admin took no action on a free trial. I didn't sign up fo...
Dropbox Basic
emails
Storage space
bnehring's avatar
bnehring
New member | Level 1
11 months ago

So you are saying I had 7.38GB of personal space, and a separate ~3GB of space with my team trial, and this was reported together? How then was I able to store 8.8GB (for years!) with only 7.38GB of personal space? I understand the aggregate free space was reported, but surely they were still 2 separate buckets that could fill up independently? Or did I truly have 10.4GB of space I could entirely use in my personal space?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey bnehring, can we send you an email, so we can look at this internally?

  • bnehring's avatar
    bnehring
    New member | Level 1
    11 months ago

    Sure - thank you. 

  • bnehring's avatar
    bnehring
    New member | Level 1
    11 months ago

    Hello, have you emailed me? Let me know if I missed it. Thanks

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      11 months ago

      I just emailed you, bnehring, so we'll continue there!

      • bnehring's avatar
        bnehring
        New member | Level 1
        10 months ago

        Hi Hannah , I have a related issue with the max number of devices being set to 3. I tried to reply to the ticket but it is closed. Whatever happened to my account to reduce the max storage space also reduced the number of max devices. As far as I know I never had a limit before, or at least it was not 3 devices. Can that part of my account be restored/fixed just like the max storage was? Thank you!

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