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Forum Discussion

bnehring's avatar
bnehring
New member | Level 1
11 months ago

I lost 3GB of storage after my account was supposedly converted back to Basic.

Hi, I've had a Basic plan with 10.4GB of storage for years. I got an unexpected email yesterday saying I'm "back on Dropbox Basic" because my admin took no action on a free trial. I didn't sign up fo...
Dropbox Basic
emails
Storage space
bnehring's avatar
bnehring
New member | Level 1
10 months ago

Thank you for the info. I believe what happened is this team account theory. But this account should have always been Basic, and a separate account was used on a Team. Also, that Tram account had been inactive for a number of years. Is there a way for you to look at my specific account and find out what happened? My Basic account drastically changed very recently with no notice, and Iā€™m trying to figure out what happened. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey bnehring, since this is related to sensitive info, and I'd need to have account-specific visibility; can I send you an email, in order for us to investigate further?

  • bnehring's avatar
    bnehring
    New member | Level 1
    10 months ago

    Yes please. Thank you!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    I just sent you an email bnehring!

    I'll see you there, thanks! 

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