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TimEco's avatar
TimEco
New member | Level 1
10 months ago
Solved

I lost my earned referral space. What can I do?

I had about 20gb storage I had achieved from referrals, all from way back in the early days of Dropbox. I now only have the original 2gb from when I signed up many years ago. What happened to all the...
Referrals
Storage space
  • Mark's avatar
    Mark
    9 months ago

    Does it say anything on that date about connecting new devices etc.?

    If it only goes back to then that means the account was almost certainly set up on that date. So, you are using a different one to the one with spaces. 

TimEco's avatar
TimEco
New member | Level 1
9 months ago

Well this is embarrassing... I see what's happened, in an attempt to change the the email address of the account, I have somehow opened a separate account! The old email is active and still has the granted referral space (not 20gb actually 13.63gb).
Thanks for your help. 

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