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BeAuMaN's avatar
BeAuMaN
Explorer | Level 3
5 years ago
Solved

I received a 25GB HP Promotional dropbox space increase, yet I should have received 100GB

Hello,

 

I took some time to review the terms of your HP Promotion:

https://help.dropbox.com/accounts-billing/space-storage/hp-promotion

The table indicates that HP Devices purchased on or after 9/1/2020 are to have a promotional offer of 100GB of Dropbox space for 12 months.

 

I purchased a HP 15t-dy200 Touch Laptop directly from HP's website on 11/26/2020. This laptop was assembled new on 12/03/2020, and was delivered on 12/10/2020. By all accounts it should have the 100GB Dropbox offer, however it only came with the 25GB offer through the pre-loaded software, which was added to my account.

 

Is there any way that support can fix this? I have receipts for my laptop purchase.

Thanks.

Promotions
Storage space
  • Daphne's avatar
    Daphne
    5 years ago

    Hello BeAuMaN, I hope you had a good weekend!

     

    I'd be happy to look into this further with you, so I've just sent a brief message to the email linked with your profile here.

     

    When you have the time, please check your inbox for my message and get back to me there.

     

    Thanks!

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  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Thanks for giving me a shout sushilchawla!

    I'd be happy to look into this with you, so I've just sent you a brief email. Please get back to me there to continue looking into this when you have a moment - cheers!
  • bob2021's avatar
    bob2021
    Explorer | Level 3
    5 years ago

    Sounds like this may be an issue.  I too have experienced this situation with the HP promotion.

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Thanks for joining us here bob2021!

    Are you not seeing the space if you check your plan page here?

    If not, can you check for your device's eligibility as per this article?
  • bob2021's avatar
    bob2021
    Explorer | Level 3
    5 years ago

    I see an additional 25GB only.  I just purchased an HP laptop a couple of weeks ago, so I should be receiving 100GB???

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Thanks for checking on that bob2021!

    So we can look into this further, I've just sent you an email to the address linked with your profile here.

    Please check your inbox when you have the time and we'll go from there - thanks!
  • ClickChick's avatar
    ClickChick
    Explorer | Level 3
    5 years ago

    I seem to be having the same problem.  I was supposed to get 100gb and only got 25gb.  I am also having trouble connecting my old computer to transfer data.  I would appreciate some assistance.

     

    Thanks,

    Carolyn

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago

    Hey ClickChick; sorry to hear you're having issues with this.

     

    May we reach out via the email address that's connected to your profile here on our Community so that we can have a further look into the matter?

  • offer's avatar
    offer
    Explorer | Level 3
    5 years ago

    same here. i bought newly hp notebook omen and i received only 25 gb ? why? am i just bought refurbished notebook???

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    5 years ago

    offer - refurbished devices are explicitly excluded from the promotion as per the terms listed on page one. 

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