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BeAuMaN's avatar
BeAuMaN
Explorer | Level 3
5 years ago
Solved

I received a 25GB HP Promotional dropbox space increase, yet I should have received 100GB

Hello,

 

I took some time to review the terms of your HP Promotion:

https://help.dropbox.com/accounts-billing/space-storage/hp-promotion

The table indicates that HP Devices purchased on or after 9/1/2020 are to have a promotional offer of 100GB of Dropbox space for 12 months.

 

I purchased a HP 15t-dy200 Touch Laptop directly from HP's website on 11/26/2020. This laptop was assembled new on 12/03/2020, and was delivered on 12/10/2020. By all accounts it should have the 100GB Dropbox offer, however it only came with the 25GB offer through the pre-loaded software, which was added to my account.

 

Is there any way that support can fix this? I have receipts for my laptop purchase.

Thanks.

Promotions
Storage space
  • Daphne's avatar
    Daphne
    5 years ago

    Hello BeAuMaN, I hope you had a good weekend!

     

    I'd be happy to look into this further with you, so I've just sent a brief message to the email linked with your profile here.

     

    When you have the time, please check your inbox for my message and get back to me there.

     

    Thanks!

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hey arjunpookad - sorry to hear you're having issues with this.

    If you've already gone through the steps outlined in this Help Center article, may I reach out via email to investigate further?
  • abhinavj86's avatar
    abhinavj86
    Explorer | Level 3
    4 years ago

    I also have the same issue. I purchased my new laptop in 2021 and got only 25GB. I was not aware of the 100GB offer earlier till one of my friends highlighted same today. While searching for solution, i stumbled upon this article and it appears to be common issue. Can @walter please help? 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey abhinavj86, thanks for the nudge here.

     

    May I reach out via email to have a further look internally?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for the nudge on this and happy Monday abhinavj86

     

    I just followed up via email so please have a look at your inbox and we'll take it from there. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    I sent you an email to your open ticket yesterday abhinavj86 

     

    Let me know if you haven't received it, so that I can re-send it for you. 

  • abhinavj86's avatar
    abhinavj86
    Explorer | Level 3
    4 years ago
    Hi Walter, as i mentioned earlier, i have already responded to that email. I believe you are talking about the email where I need to acknowledge so as to confirm ownership of the mailbox.

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