Forum Discussion

chuchunchau's avatar
chuchunchau
New member | Level 2
9 months ago

I referred a friend to Dropbox, but their referral has been marked as ineligible.

i refer to a friend: [...], but referral ineligible. Could Support team add back my referral free storage bonus to my account: [...] ? [email addresses removed per Community Guidelines]
Error Messages
Referrals
Storage space
twelvekay's avatar
twelvekay
Explorer | Level 4
7 months ago

I have exactly the same issue, likely because an attempt was made to set up the new account whilst at the same premises (via a laptop). Normally day to day operations would be from another location - can you please contact me in relation to this problem to resolve?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hey twelvekay, thanks for your post and sorry to see that you're having this issue.

I just emailed you and I'll see you there!

  • twelvekay's avatar
    twelvekay
    Explorer | Level 4
    7 months ago

    Hi Hannah,

    Unfortunately, I didn't get that email.  I'm also still experiencing the same issue.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 months ago

      Hi twelvekay, I've sent you an email from the same ticket ID as my colleague.

      Please could you reply to it when you receive it in order for us to assist further.

      In the meantime, if there's anything else we can assist with, feel free to reply back here!

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