Forum Discussion

licwang's avatar
licwang
Explorer | Level 3
9 months ago

I upgraded to Plus and still have a 2.75GB storage limit.

I upgraded to Plus two days ago.  My account shows confirmed payment.

It works for one day.

Then, today my storage limit is back to 2.75GB and it stops syncing.

My account shows I have Plus subscription.

My personal storage information shows that I used 3GB and is OVER 2.75GB limit, so my dropbox is FULL!

 

How can I resolve this issue?

 

Anyone had the same issue?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey licwang, let's jump right into this! 

     

    Do you have the storage issue when adding content using our desktop app, or website? 

     

    Also, did you upgrade directly through us, or using Apple/Google? 

     

    Would you mind sending me a screenshot of your plan page, showing your account's storage and plan, please? It'll help me get a visual too. 

     

    Let me know more, and we'll take it from there! 

    • licwang's avatar
      licwang
      Explorer | Level 3

      Thanks, Megan. A screenshot is attached. As you can see, my subscription plan is Plus. But my storage limit is still 2.75GB. So I keep getting the "Full" message asking me to upgrade. But I just upgraded it 2 days ago and it was confirmed. Thank you.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hey licwang, thanks for that! 

         

        Odd indeed. Have you tried contacting our Support team about this? 

         

        I'm suggesting that, since they have more advanced tools and account-visibility on their end. 

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