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Forum Discussion
licwang
9 months agoExplorer | Level 3
I upgraded to Plus and still have a 2.75GB storage limit.
I upgraded to Plus two days ago. My account shows confirmed payment.
It works for one day.
Then, today my storage limit is back to 2.75GB and it stops syncing.
My account shows I have Plus subscription.
My personal storage information shows that I used 3GB and is OVER 2.75GB limit, so my dropbox is FULL!
How can I resolve this issue?
Anyone had the same issue?
- Megan
Dropbox Staff
Hey licwang, let's jump right into this!
Do you have the storage issue when adding content using our desktop app, or website?
Also, did you upgrade directly through us, or using Apple/Google?
Would you mind sending me a screenshot of your plan page, showing your account's storage and plan, please? It'll help me get a visual too.
Let me know more, and we'll take it from there!
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