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Forum Discussion

MikeMcGVO's avatar
MikeMcGVO
Explorer | Level 4
3 years ago

Incorrect out of space error message about available space when I try to add content to my account.

I've recently started getting a "You're out of storage.  To copy this content you need more storage space." message when I try to save files from a browser (either Chrome or FF) directly to my Dropbo...
Quota
Shared Folders
Storage space
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey zlig, can you send us a screenshot of the prompt you're getting to upgrade as well?

zlig's avatar
zlig
Explorer | Level 4
3 years ago

Sure screenshot attached. Thank you.

For the record I was able to create the folder myself and share with my colleagues.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for that, zlig!

     

    Can we actually send you an email, so we can look into this internally?

    • zlig's avatar
      zlig
      Explorer | Level 4
      3 years ago

      Hi Hannah,

       

      Yes please, and thank you for your concern, much appreciated.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Not a problem, zlig, I just emailed you, so we'll continue there!

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