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Forum Discussion

MikeMcGVO's avatar
MikeMcGVO
Explorer | Level 4
3 years ago

Incorrect out of space error message about available space when I try to add content to my account.

I've recently started getting a "You're out of storage.  To copy this content you need more storage space." message when I try to save files from a browser (either Chrome or FF) directly to my Dropbo...
Quota
Shared Folders
Storage space
zlig's avatar
zlig
Explorer | Level 4
3 years ago

Sure screenshot attached. Thank you.

For the record I was able to create the folder myself and share with my colleagues.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for that, zlig!

 

Can we actually send you an email, so we can look into this internally?

  • zlig's avatar
    zlig
    Explorer | Level 4
    3 years ago

    Hi Hannah,

     

    Yes please, and thank you for your concern, much appreciated.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Not a problem, zlig, I just emailed you, so we'll continue there!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey Breakitfast, thanks for letting us know.

       

      Can you send us a screenshot of your available space and of the shared folder size?

       

      Just make sure to hide any personal info from the screenshot.

       

      Can you also double-check that you're trying to add the folder to the correct account?

      • Breakitfast's avatar
        Breakitfast
        New member | Level 2
        3 years ago

        Thanks for the reply. Let me know if theres anything else you need.

         

         

         

         

         

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for this, Breakitfast.

       

      Can we send you an email, so we can look into this internally?

      • Breakitfast's avatar
        Breakitfast
        New member | Level 2
        3 years ago

        Yes, Please!

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