Lost additional storage space when I downgraded back to the Basic plan

Hi there Huggybear0 - sorry to hear about this.

Could you clarify how  exactly you had gathered so much quota on your account? Was it from referrals perhaps or other promotions? 

Also, what exactly is reported in your plan tab at the moment? 

Let us know more and we'll take it from there. 

I see, thanks for the additional information , Reede -  much appreciated.

One piece of information that is missing here is that when you upgrade your account to a paid plan, the quota earned through referrals is doubled. On the contrary, when you downgrade back to the Basic plan, the storage space (I.e. quota) is halved, so it goes back to what you had before upgrading.

In this case, I gather that you had earned 16 GB of referral space, but when you asked about this you had already upgraded so the space mentioned was the double (32 GB).

Let me know if this makes sense. 

The space you've earned through referrals should still be visible in your plan tab, Reede. Since you're back on the Basic plan, it should be the same as it was before you upgraded. 

Is it not showing up on your end? 

Oh, I see - apologies for calling you Reede, Rob. 

And is there not any additional information about your quota breakdown or your referrals in your account's settings at all?

Hey Huggybear0, can you follow these steps and let me know what you find?