Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

SeraphDB's avatar
SeraphDB
Helpful | Level 5
3 years ago
Solved

Lost earned space

Having used Dropbox over the years, I had up until a week or so ago around 11gb. Suddenly its all gone and I am at 2gb. I do not have backup activated, this is just simple storage of files. Please ...
Error Messages
Storage space
  • Jay's avatar
    Jay
    3 years ago

    When you get a chance when you're at home, please could you forward the screenshot, since any referral quota will automatically appear on that page.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi dgm5307, sorry to hear about that! 

 

Keep an eye on it, and if this happens again or if you wish for us to have a closer look into it I can send you an email, just to check some account-specific info there.

 

Thanks a bunch! 

dgm5307's avatar
dgm5307
Explorer | Level 4
2 years ago

Hi Megan

 

I've sent emails to support in the past, they get ignored and auto responded to with a please post in the forums as you don't have this level of support.  However, I will save this thread and so when it happens again in 2 or 3 years...

 

Thank you, Dave

  • dhtax1's avatar
    dhtax1
    New member | Level 2
    2 years ago

    Same problem, but also lost all my  files!   I made the mistake of logging out, and when I logged back I had one 2gb storage and most of my files were gone. Help!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!