Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Adnil - sorry to jump in here, but I was wondering, have you quit and relaunched the app since you deleted those files from the website?

 

You might need to resume syncing as well, for the app to sync your changes.

 

As for permanently deleting your files, you can take a look here.

 

I hope this helps! 

Adnil's avatar
Adnil
Explorer | Level 3
3 years ago

Hello Walter

 

I just uninstalled and reinstalled the desktop app on my Mac.  When I open the icon in my menu bar I see the same thing as in my previous screenshot - a list of files waiting to sync.

I also just found this [screenshot] under my Subscription info, in case that helps in some way.

So essentially, it still says my storage is full.

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi again, Adnil!

     

    Can you also try unlinking - relinking your Dropbox app? Is the issue fixed after that?

     

    • Adnil's avatar
      Adnil
      Explorer | Level 3
      3 years ago

      Hello Nancy

       

      I just clicked on my Dropbox icon in my menu bar and, amazingly, it now says I have 6.2GB of storage!  It does not say I'm out of storage any more!! So I am assuming it is OK now! Many thanks to the Dropbox team who stuck with me and helped me get this fixed! I appreciate your efforts very much!  

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        That’s great to hear, Adnil, and it's been our pleasure! 

         

        If you ever need something else, feel free to ping us.

         

        Cheers!

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