Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Grahamdragon's avatar
Grahamdragon
Explorer | Level 4
2 years ago

Hi Hannah

Thanks. When clicking on the icon it does not display Sync and Backups. It simply displays the sync history

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Grahamdragon, can you try these steps?

 

  1. Click on the Dropbox icon in your system tray/menu bar
  2. Click on your initials/profile pic/gear icon
  3. Click on Preferences
  4. Click on the "Backups" tab
  • Grahamdragon's avatar
    Grahamdragon
    Explorer | Level 4
    2 years ago

    Yes, that takes me to 'Ask to back up external drives' with a slide toggle, which is toggled to the right. I am assuming that if I slide it to the left, this will be switched off.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Perfect, that's basically what you need to do, to stop the external drive from being backed up to your Dropbox and taking up your space.

       

      If you disable that, your space will be freed up.

      • Grahamdragon's avatar
        Grahamdragon
        Explorer | Level 4
        2 years ago

        Sorry to be pain Hannah! I have turned that off, but I am still told that dropbox is full!

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