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Forum Discussion
Solved
My account stopped syncing, but it seems I'm using 187GB out of the 2GB.
Hi, why is do I keep getting emails/notifications that I'm out of space and Dropbox has stopped syncing and I Must upgrade when I clearly am not out of space? (Using 187.32 GB of 2 GB space on the basic plan). Shouldn't it still be syncing?
Hi my sincere apologies, I completely misread that, you are correct its 187GB NOT 1.87, wow big miss on my part- and yes I had downgraded... so it all makes sense now and I'll have to upgrade it seems. Thank you!
5 Replies
- Megan
Dropbox Community Moderator
Hey sarah777, welcome to our Community!
If you're seeing that you use 187GB out of 2GB, then I understand that you're on Dropbox Basic (free). In that case, we would expect syncing to pause.
Just to be sure, can you check your account's plan page and let me know what you're seeing there? Essentially, this way you can check what's taking up space.
Could it possibly be a shared folder, or a Backup taking up space?
Let me know, and we'll take it from there! Hi, thank you for your reply. It's the shared folders that I have to keep, I deleted all backups and everything I don't need actually. And it's 2.75gb that are allowed, not 2gb (my mistake), and yes the free plan... so with 1.87gb of storage I'm using, I have nearly 1gb left, why would it not continue syncing with that much left?
Thank you,
Sarah
- Megan
Hey sarah777, thanks for checking!
Just to make sure we're on the same page here: do you use 1.87GB or 187.32 GB as you initially mentioned?
Can you send me a screenshot of your account's plan page, in order for me to have a visual?
Also, did you happen to have a paid subscription in the past? I'm asking, because that would explain how the account ended up being over its allocated storage space.
Hi my sincere apologies, I completely misread that, you are correct its 187GB NOT 1.87, wow big miss on my part- and yes I had downgraded... so it all makes sense now and I'll have to upgrade it seems. Thank you!
