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Hamer's avatar
Hamer
Helpful | Level 5
6 days ago
Solved

My (free) Dropbox account appears to have lost its extra referral space.

I had 20 GB storage in the free plan due to past referrals. Suddenly I see I have only 2GB.

Did dropbox changed the rules or is there something wrong with my specific account or plan?

Referrals
Storage space
  • Hamer's avatar
    Hamer
    6 days ago

    Thanks. It showed in the syncing app along with explanation why the files are not synced. I quit the app and relaunched but it was still the same.
    After seeing your message I again quit the app and relaunched it and now it show again that i have 25GB.
    weird but thankfully solved. One file on my ipad is still not synced but I'll solve that also. maybe delete it and then upload again.

5 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 days ago

    Hey Hamer!

    Happy to see that your issue is now resolved!

    If you need something else, please give me a shout. Thanks! 

  • Hamer's avatar
    Hamer
    Helpful | Level 5
    5 days ago

    This specific file was my fault. It is solved now. Thanks 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 days ago

    Hi there, Hamer!

    Happy to see that your issue is now resolved! As for the one file that has yet to sync on your iPad, I also suggest that you try to delete it. 

    If that doesn't work, give me a shout and I'll be more than happy to help! 😉

  • Hamer's avatar
    Hamer
    Helpful | Level 5
    6 days ago

    Thanks. It showed in the syncing app along with explanation why the files are not synced. I quit the app and relaunched but it was still the same.
    After seeing your message I again quit the app and relaunched it and now it show again that i have 25GB.
    weird but thankfully solved. One file on my ipad is still not synced but I'll solve that also. maybe delete it and then upload again.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 days ago

    Hi Hamer, let's jump right into this!

    Where do you get the 2GB info? Did you receive any relevant emails from Dropbox?

    Referrals would not be removed from an account. You should still be able to view them on your account from this page.

    Could you attach a screenshot showing your quota on the plan page in order to see the current total?

    Keep me posted, and we'll take it from there!

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