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Probes's avatar
Probes
Helpful | Level 6
2 years ago
Solved

My hard drive is full even though I've set my folder to be online-only

Agreed to the new Mac Folders and the sync tells me my hard drive is full and I have all of my folders set for Make online only. Everything shows clouds but when I check my hard drive utility it says all space is taken and normally half my drive is clear. I cleared cache but no help. This is the second time a full sync like this has happened in 2 days.

desktop
Mac
Storage space
sync

16 Replies

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  • Probes's avatar
    Probes
    Helpful | Level 6
    2 years ago

    I have been opening a few files and deleting files but I noticed my Activity monitor is not working. Just blank? Getting a little nervous about the new folders.

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Are the files you were working on located in your Dropbox folder Probes? 

     

    If yes, could you try rebooting your computer and/or quitting and relaunching the app?

  • Probes's avatar
    Probes
    Helpful | Level 6
    2 years ago

    Per recommendaation I deleted my Dropbox app, cleared trash and restarted. Then downloaded new app and finished sync. Attached is an image of my folders. When it first synced the old app it had green check marks which no longer appear. Is this how it should look? Thanks

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi again, Probes!

     

    Everything seems to be okay, I see there are cloud icons next to your files; do you see that your hard drive space is freed up?

  • Probes's avatar
    Probes
    Helpful | Level 6
    2 years ago
    It appears to be ok. Thanks
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Happy to hear that, Probes!

     

    If you need anything else, please let us know.

     

    Have a great day!

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