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Forum Discussion

windyb's avatar
windyb
Helpful | Level 6
3 years ago
Solved

My quota isn't correct

I have 9.8Gb of dropbox storage, I received a message to ask me to upgrade to the latest app version telling me that i had only 2.86gb of storage !

I obtained this amount following the purchase of a samsung phone a few years ago, I am on a free account

I didn't upgrade as this would lose me a significant amount of data

 

Any idea what is going on ?

 

Windyb

 

Dropbox Basic
Quota
Storage space
  • windyb's avatar
    windyb
    3 years ago
    Thanks Mark, I will upgrade and see if this works ok !

5 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi windyb, thanks for bringing this to our attention.

     

    Could you see how much quota you have on your account from this page?

     

    A screenshot of this would help greatly!

  • windyb's avatar
    windyb
    Helpful | Level 6
    3 years ago

    I am disappointed that nobody is helping or even replying to my issue. 

    Shall I assume that there is no solution and I will lose most of my storage if I upgrade ?

    Maybe there is a way to ask dropbox support ?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    windyb - hi 🙂

     

    You need to remember that this is mainly a user supported forum, not, a staff one (expect Monday through Friday). 

     

    In terms of the issue your account is showing as having 9.75gb of space. So no matter what version of Dropbox you use (mobile/web/computer etc.) you will have that as long as you are logged in to that account. 

  • windyb's avatar
    windyb
    Helpful | Level 6
    3 years ago
    Thanks Mark, I will upgrade and see if this works ok !

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