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No additional space on Business Advanced anymore.
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere.
We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious.
I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?
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- Ruin the storage? It's just that some people need more or less storage. Conversely, what dropbox should have done was to prohibit obtaining 1PB directly in 1 time following the closure of Google..., it was the real problem
- In a way I can agree with you, however I only need some things like file sharing to and from a customer and space.
I knew this going in and still only need this.
I don’t think this should be used as backup, there is better places out there for that and cheaper. But when you have big files of video this is the best option. - They could 1000% be handling this better. Go after the few accounts uploading PBs. Don’t continue to advertise “as much space as you need” when you’re only going to give 1TB per month. Communicate to your users about policy changes. Don’t dance around the truth in support calls. I’m taking my refund and advising everyone I know in my industry to take their business elsewhere.
i really dont mean to side at all remotely in favor of dropbox here as i have also been affected by the storage lockdown out of the blue with zero notice or communication - but following this thread for awhile it seems that there are probably a small % of accounts that are using dropbox as a backup or mass cheap cloud storage and not using it as a platform with its many collaborative features etc. people mentioning PB of space etc - potentially seems that a few are ruining it for the many. that being said dropbox should have defined clear outlines for its "unlimited" storage and should be handling this better.
rclone integrates with many other services which are very inexpensive. azure archive tier for example
- Reimbursement is ease, it allows them to win against the customer...
- Chatted with an agent over the phone and they danced around the new policy of 1TB and kept saying “I can add 1TB right now and contact us again when you run out” I had to ask several times of 1TB per month was a new policy and they finally admitted it was. When I pressed on why this was never communicated and why the advertising hasn’t changed, he jumped straight to “we will give you a full refund”. No info, just offered a refund. They know what’s up and it’s scummy. But at least they’re offering a refund.
- You should have asked him if the storage limit was due to your computer too lol
- My advanced plan (3 users) stopped at 28 TB today. Says to contact Dropbox admins for more space. Chat isn’t working. You click the link to chat and nothing happens. After reading this thread it appears Dropbox had an influx of advanced users and can’t handle the requests for space. This “as much space as you need” always seemed too good to be true. Dropbox did always seem a bit shady to me just in the way support chats with you and they never send emails will policy changes. I’m paying $100 per month for this service and have now learned they’ve capped space and will only add a max of 1TB per month. So I’m paying $100 for 12TB of new storage per year. $100 per TB. Definitely feel lied to. I’m looking into other backup options for my video files and I’ll be requesting a full refund from Dropbox…once the chat is back up
I requested a call, and when I told the support guy that the chat was not working he said it's a problem with my computer because the funny thing is that the sales chat is working.... Worse things to come?? 😅
- Lol, serious things will begin!
