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No additional space on Business Advanced anymore.
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere.
We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious.
I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?
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M3th0s ,
rclone can be used with dropbox so I don't see the problem. so far it has not bothered anyone, there is no insult or problem between the members of this discussion. so if my message bothers you you don't have to answer it, I just asked for help because there are experts on the subject.
OfficeInCT that's not what I asked. This thread is for the issue to get resolved. Getting into the nitty gritty of Rclone documentation and how-tos doesn't really belong here and only fattens the thread.
Suggestion would be, create another thread, name it "dropbox alternatives after the 1TB hoohaa" or whatever and take it there. That way people can follow this more closely.
M3th0s I can see what you're saying. In my experience I know I get annoyed when I'm on a forum thread and someone says the answer is in another thread but doesn't link to it; or they link to it but it's in the middle of page 20 out of 50 pages of the thread. Simpler, to me, when it's all chronological. That being said, I can see where you're coming from.
- We haven't heard for weeks: Why? Problems? For what Time ? Month? Years? For Ever ? Sorry, we just want some more information.Nothing has happened for weeks.
- For information about box.com and rclone i suggest that you check their official forum: https://forum.rclone.org/
They always helped me with any rclone problem or question. It's a great community there. - Thank you for your answer, I'll look
Hi Nitr0,
It makes sense that they work out a solution they can work with before building out from that to a solution customers can live with. But this falling silent which I see from other posts is a pattern, is totally unacceptable. Even an apology and a request for patience while they work on an issue would be better. Simply lapsing into silence is unprofessional.
Duncan
- I totally agree with you, unfortunately it is a very common practice in large societies, silence makes it possible not to trigger other animosity. And especially to manage their communication so as not to disclose a false answer before having a real reliable answer
- I don't spit on DB, the service offered is a success, but it's going to be time for them to talk if they don't want to lose the trust of their customers
Yes, Nitr0, they're losing trust (=money) every minute they allow this thing to fester unaddressed.
I learned today that phone support is no longer empowered to allocate additional storage (they did it for me in the past).
Since neither chat or phone agents can actually do anything for customers, Dropbox Business Advanced support is currently limited to email, and there's no guarantee that email will be answered in a timely manner. This lack of support is also not what we're paying for.
