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Forum Discussion
ggtello
3 years agoHelpful | Level 6
No additional space on Business Advanced anymore.
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere.
We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious.
I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?
615 Replies
Replies have been turned off for this discussion
- Niitr03 years agoExperienced | Level 12I'll see if I can find you the conversation because it's not felt
- Eldon McGuinness3 years agoCollaborator | Level 9
Niitr0 I was actually more interested in seeing the ones where people are claiming to be Dropbox staff. I don't see why you couldn't link to another page here though. Reddit included.
- Niitr03 years agoExperienced | Level 12I don't know if I can post the links from another site here, but you can type "unlimited storage dropbox or advanced account" on reddit there are plenty of tabs that talk about it
- HWG-13 years agoCollaborator | Level 10
Jep, i have check today the Chatsupport function. It's working.
We are doing it right now Back-up all data from Dropbox.
I have no more trust in Dropbox, i have my second refund and I'm afraid that the account will be killed at some point.The problem is we can't keep working. - Eldon McGuinness3 years agoCollaborator | Level 9Niitr0 Is there any chance you can find those links and post them here, that way we can have a more complete idea as far as we're Dropbox is standing. I'm sure that'll help us and other customers make the appropriate decision.
- Niitr03 years agoExperienced | Level 12For information: We are aware of a current problem accessing our chat service on Dropbox.com/support. We will put it back into service as soon as possible, nothing to do with storage problems
- Niitr03 years agoExperienced | Level 12This is exactly what is done on the discussion thread, I just give you the reason that was given by "members of the dropbox staff" at REDDIT
- Eldon McGuinness3 years agoCollaborator | Level 9
Niitr0, As an IT professional, I do not believe the excuse that they did not know what was happening before it was too late. None of the companies I work with would offer a service they could not support or accommodate.
For example, one of the companies I manage asked up front for 800TB, they wanted to create an off-site backup of their local server data and databases. Dropbox had no problem telling them they could get the 800TB and even told me over the phone and chat lines that it would be given once the account was paid for; this by the way has been the normal for the other companies I have helped with implementing Dropbox in their workflows. However, in this case, they are stuck at around 420TB and being told they can only get 1TB a month. Now, a simple calculation will tell you this will mean they will need to wait 38 months to get the data needed to complete their offsite backup, clearly not what was sold. We need to make sure Dropbox knows that this is unacceptable to promise one thing and give another.
Unfortunately, this thread seems to devolve into a finger pointing game at various groups; IE plex users, backup users, storage only users, etc. In fact, we all need to be collectively pointing the finger at Dropbox and letting them know we see them and that this is not acceptable. We need to make sure we stay focused and have people simply comment that this is affecting them and how it is going to cost Dropbox their business. This is the only thing that is going to make Dropbox move. Pointing fingers serves no purpose other than angering and dividing a community needlessly.
- Niitr03 years agoExperienced | Level 12I agree with you, only the fact that drobpox has reviewed its unlimited offer, it is simply because they are recovering the Google cloud groups that allowed themselves to store tons of content. All is indicated in various sources of REDDIT. A few months ago if you ask for 1 pb a dropbox have give it to you eyes closed.
- Eldon McGuinness3 years agoCollaborator | Level 9
I just want to clarify here that Dropbox, by their own advertisements and statements, is a backup and storage platform. All the other features are secondary, even the collaboration is secondary. After all, what would one collaborate on if the backup and storage side of Dropbox were to go away? Let's not deviate from the fact that Dropbox's core product is indeed storage and smooth access to important files. For example, this is a snippet from their home page:
It is hard to argue that the platform is not for storage or backup when Dropbox is saying it is in the text highlighted by the red arrow on the left. Furthermore, if the complaint is some people are taking up too much space, I would direct you to read the section highlighted by a red arrow on the right where one can share files up to 2TB in size. How quickly could you fill up 1PB when you are sharing 2TB files?
As a collective group, let us stop pointing fingers at each other and trying to blame a specific user set, instead, let us redirect our attention and efforts to Dropbox who is not living up to their side of the agreement that they made with each and every paying customer. As mentioned by me previously many people and legitimate businesses are being affected by this issue, myself and those I consult with included, and we need to make sure this string of conversation does not devolve into a mass of misinformation and trolling.
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