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No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere.
We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious.
I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?
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No, they just want our money. 🙂
My suggestion is that a sudden change in plans, like going from unlimited to 15tb, you should consider your users that really leaned on the promise of large storage, and paid for it. When you make a shift like that it affects the minority of your customers that used your functionality to the fullest extent. I will no longer be a dropbox customer because of this change, and it has affected my opinion when describing to other businesses what cloud service they should use.
As a video post-production studio, we handle A LOT of footage. Often clients share projects with us on Dropbox, or we receive footage externally and upload it to Dropbox to have it all in a centralised space. This is a workflow I used during my time in one of the largest global video agencies. Now that I established my own agency, I had to find out that Dropbox no longer provides the Unlimited option. But that leaves a lot of video makers in the dark. And sadly 3-5 or even 15 TerraBytes are not enough for many of us. Would there be a way of "not counting" some footage, or labeling it differently so it doesn;t eat up all the space. Right now a client needs to upload it to Dropbox (and pay for it) and then when they share it with us, we also need to store it (and pay for it). I understand that people started taking advantage of the Unlimited plan. But can a solution be found for the rest of us?
This was similar to my experience… but all support interactions were vague and confusing. They never clearly articulated this change anywhere… at least not yet… because it LOOKS BAD. They are dramatically limiting the falsely “all you need” all you need to paltry 5TB per user. BE REASONABLE. This is totally unacceptable. You msut meet users in the middle here…. Very. Bad. Business. And botched handling of this situation.
- These is the summary of my phone conversation with Dropbox that scheduled one week ago
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Keira, Nov 2, 2023, 10:42 PM PDT:
Hi Alex,
Thank you for taking our call today! This email includes a ticket number for your reference.
Regarding our call today you came in as you wanted to know more about the changes in the plan and what other options you have.
As per our call, after the migration you will keep the storage that you currently use plus 5 TB provided to you by Dropbox.
After one year your plan will transition onto 5 TB per active license. In case you would like to look at our Enterprise option you can reach out to our Sales department by visiting https://experience.dropbox.com/contact.
If you need something else, please let me know, and I will be more than happy to help every step of the way.
In the meantime take care.
Best regards,
Keira - Nov 2, 2023, 10:42
I had 69 TB at the beginning when I bought the 'advanced plan', until I reached 76 TB uploading my video projects. Every time when almost ran out of space, they automatically gave me 1 TB of space until I reached 97 TB in total. Now they took that extra space back and I had to delete many files to get to 67 TB. Now I have 76 TB total space.
- JohnIL7824
Can you clarify your situation?
Have you spoken with someone at DB this month (November 2023) and they are limiting you to 76TB (or 67TB I can tell)? Or do you have that much space because you paid more.
Please help us out by explaining the process and/or communication you had with Dropbox staff. Unfortunately they become like google company. They force us to buy more space. I have 67 TB (because i deleted many files to get more space) and before this expensive changes they give me up to 97 TB...and now they cut additional space and now i have only 76 TB. No problem, i will search for other cloud storage.
Always funny when companies put the final nail in their own coffin themselves. Lovely.
Bye Dropbox, the pleasure's been all yours.
