Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
No storage space but no files in dropbox
Hi,
I have a Dropbox Basic account that I have been using for years. Since a few weeks now, I am having issues.
Whenver I have received storage limit notifcations in the past, I was able to remove some files from my account to free up some space.
Now I am getting notifications that my account is out of space (I received an email, have a popup at the top of my screen when I'm looking at my files in my browser, and the desktop app says I am out of space) despite that there are no files currently in my dropbox. I haven't uploaded anything out of the ordinary or particularly large to my account.
Current displays:
Desktop app: 102.4% of 2.4 GB used. Can't sync "filename" (your dropbox is out of space).
Any ideas what the root cause is, or why my space usage is not displaying the correct storage? I am perplexed as to why things were operating smoothly and are suddenly not.
34 Replies
Replies have been turned off for this discussion
Already stated I do not have it backing up anything.
- Walter
Dropbox Community Moderator
Hey Riverside Range, sorry to jump in here, but could you have a look at your account's homepage and this page as well and let us know if you see any files or folders listed there?
Thanks, believe I found the issue. It backed up an external hard that it was not supposed to do.
Now I need to be sure that dropbox does not back up any drives.
- Walter
Glad to hear it's sorted now Riverside Range
See you around the Community and enjoy the rest of your week!
I'm having the same problem. I've checked everything and I can't figure out why it says that I'm over my allocated storage space!
Também estou com o mesmo problema.
I have the same problem.
Me, too. Could not see files with free level and had message that space exceeded. Bumped up to first non-free payment level and still not seeing files/photos.
- Walter
Hi chosen2945, DCabral & JAKuchenbrod - sorry to hear you're also having issues with this.
Can you please take a look at your homepage and your backup page as well and let us know if you see any files or folders there?
Also, what exactly is reported in your plan tab in regards to your quota?
I'm having the exact same issue! My quote page says Using 0 bytes of 2.25 GB. There is nothing in the backup or the main page. I've deleted everything and emptied my deleted items permanently. UGH! And I don't have the app or downloaded to my computer, I access everything via the URL.
