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karin57's avatar
karin57
Helpful | Level 6
3 years ago
Solved

not enough storage?

Although i have used 200 MB dropbox says that i am running out of storage. What could be the problem? I don't use backups.  
desktop
Dropbox Basic
Shared Folders
Storage space
  • Megan's avatar
    Megan
    3 years ago

    Hi karin57, definitely. 

     

    However, each new Basic account will have 2GB. If the folder exceeds that, I'm not sure opening a new account would help. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Some Basic accounts could have more space due to either referrals, or promotions karin57. 

 

That could explain the situation of the person sharing the folder with you. Also, did your steps work? Are you able to see the folders now? 

karin57's avatar
karin57
Helpful | Level 6
3 years ago
No unfortunately it didn’t help.
Is it possible to use 2 dropboxes?
So that I can open 1 folder in each dropbox?
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi karin57, definitely. 

     

    However, each new Basic account will have 2GB. If the folder exceeds that, I'm not sure opening a new account would help. 

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