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Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app bot...
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
It's impossible. I don't have backup and share files. I cleaned all apps folders and 5.5Gb doesn't disappear. I have copies on PC, notebook and iPhone. please help me thanks. Basic account. Total space to store 8.4 Gb. Really used 480Mb. App shows 5.5Gb used.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi jprenno, thanks for posting here!
In regards to your storage space, have you checked your sharing tab for any shared content, that could potentially be taking up extra space in the account?
Also, please feel free to access your home page, calculate the folders and files using these steps, and send me a few screenshots of the sizes you see there.
Keep me posted, and we'll take it from there!
Hi, Meg.
I don't have a backup and I don't have shared files.
Can you reset all my space, releasing these 5.5Gb that are stuck? Please ?
